Shipping policy
Grandeur Shipping Policy
At Grandeur, we are committed to providing you with a seamless shopping experience. Below is our shipping policy to help you understand how we handle the shipment of your orders.
1. Shipping Methods
We offer a variety of shipping options to suit your needs:
- **Standard Shipping:** 3-5 business days
- **Expedited Shipping:** 1-3 business days
- **Express Shipping:** 1 business day
2. Shipping Rates
Shipping costs are calculated at checkout based on your selected shipping method and your location. Orders over [insert dollar amount] qualify for free standard shipping.
3. Processing Time
All orders are processed within 1-2 business days after customer is verified through our verification process. That consist of the customer verifying their identity by sending a physical copy of their ID. All new shoppers must complete the verification process. Orders placed after 3 PM (local time) or on weekends/holidays will be processed the next business day.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or directly with the shipping carrier.
5 Shop Pay Orders
Shop pay orders take at a minimum of 1-2 business days to clear. After they clear and the order is verified the order will be shipped out.
5. International Shipping
We currently ship to select international destinations. Additional customs fees and duties may apply, and the customer is responsible for these charges.
6. Delivery Issues
If you encounter any issues with your delivery (e.g., delays, damaged items), please contact our customer service team within 5 days of the delivery date for assistance.
7. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy. All sales are final.
8. Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us via phone (703) 712-7991 or email at Grandeurva@gmail.com.
Thank you for choosing Grandeur! We appreciate your business and look forward to serving you.